Our Experience in Information Technology

Today’s I.T. professionals are partners, consultants, and strategists—not just technologists. They must provide business solutions as well as technical solutions, feel as comfortable with people as they do with technology, and be as adept at consulting as they are at computing. Downsizing of resources and the constant introduction of new systems call for I.T. professionals with a wider set of skills, broader responsibilities, and increased flexibility.

What skills do I.T. professionals need to be effective? As resources diminish while the demand for information increases, I.T. professionals constantly have to influence and negotiate with others. Listening to and identifying needs is key to client satisfaction. Developing a vision based on shared goals is vital to gaining commitment. Managing expectations, promoting ideas, and negotiating high-quality agreements when conflicting interests prevail are all emerging as key I.T. skills.

SMS provides the skills I.T. professionals need to excel, not just survive, in their rapidly changing roles. Hundreds of I.T. professionals have attended our programs in influence, consulting, negotiation, innovation, and project management over the past few years. Here are some recent examples:

• Our POSITIVE POWER AND INFLUENCE® Program has helped I.T. professionals in a major snack foods company implement a partnership approach with internal clients.
  
  
• A large mid-western insurance company uses our Positive Negotiation Program to teach its I.T. staff how to resolve conflicts over resources and priorities and how to reach quality agreements with internal stakeholders.
  
  
• Our POSITIVE POWER AND INFLUENCE® Program is a core communications course for the I.T. professionals in one of North America’s largest banking organizations.
  
  
• We developed a customized influence program for a large I.T. consulting firm to help its consultants build stronger client relationships.

SMS provides on-site programs, consulting services, public workshops, and trainer certification options. Founded in 1976, we currently work with clients in more than 40 countries and in over 12 languages.

For further information on how SMS can benefit your I.T. staff, please contact your account manager or SMS. We will be happy to provide references from clients in the field of information technology.

We train I.T. professionals from numerous technical organizations and
consulting firms, including:

CSC Index
Dell Computer
Lotus Development Corporation
Qualcomm

Our clients also include I.T. professionals from a wide range of organizations, including:

Anheuser-Busch
Bank of Montreal
CNA Insurance
GlaxoSmithKline
M&M Mars
The Procter & Gamble Company

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