Situation 5: Serving On Cross-Functional Teams Or Task Forces
Serving on a cross-functional team or task force is a lot like acting in a play that has no script. The rules aren’t written or defined to nearly the same extent as when you are working within your own department. Most of the roles, responsibilities and operating procedures must be defined as you go. Further, there’s no guarantee that players from other functions will want the same things you want. Small wonder, then, that so many cross-functional teams struggle to meet their objectives.

So, how do you get things done when working across functions?

Influence strategy: “Pull” style influence skills may prove most effective, especially in the early going. While some colleagues will aggressively state their views and try to convince everyone else that they are right, you can focus on involving your less-assertive teammates in the discussion. Solicit their views and actively listen to what they say. You’ll set an example that will help the team function more smoothly and productively over the long run. You’ll also earn trust and confidence within the team. Later, when your team or task force is making its major decisions, people will remember that you listened to them, and so will be well prepared to listen to you.